Refund Terms

Welcome to SYLVENOTHIS! We strive to provide you with the best products and services. Should you find yourself needing a refund, please review our refund policy below to understand how we handle returns and refunds.

Eligibility for Refunds

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Refunds are applicable only under the following conditions:

• You received a defective or damaged product.
• You received the wrong item.
• The item does not meet the product description on our website.

Refund Process

If your return is approved, we will initiate a refund to your original method of payment. Please note:

• Refunds may take up to 10 business days to process, depending on your payment provider.
• Shipping costs are non-refundable.
• Any discount applied at the time of purchase will be deducted from the refund amount.

Non-refundable Items

Certain items are exempt from being refunded, including:

• Gift cards
• Downloadable software or online content
• Personalized or custom-made items

How to Initiate a Refund

To initiate a refund, please contact our support team at [email protected]. Include your order number, a description of the issue, and any supporting documentation or photos.

Contact Us

If you have any questions about our refund policy, please contact us via email at [email protected] or by phone at (555) 123-4567. We are here to assist you and ensure your satisfaction with our services.

Thank you for choosing SYLVENOTHIS. We value your business and are committed to providing you with the best customer experience possible.